Overview

Refunds may be issued if products have a reasonable defect. It must be noted that each lure is handmade individually from organic materials and expected to have minor imperfections. If the lure has a defect, email us at griff@grifflures.com with pictures of the defect and description, and we will review if it is eligible for a return and preliminary assessment. You may be asked to provide further information to come to a conclusion.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then we will repair, replace or refund the payment depending on the situation.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at griff@grifflures.com

Exchanges

We only replace items if they are defective or damaged. We do not offer change of mind product exchanges.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at griff@grifflures.com for questions related to refunds and returns.